"It was decided that the Meghalaya Energy Corporation Limited (MeECL) would soon introduce the customer care centre to attend the grievances and complaints by the consumers," UDP working President Paul Lyngdoh told reporters here after meeting Power Minister Clement Marak.
Lyngdoh led a delegation of the Joint Action Committee (JAC) formed by the opposition United Democratic Party (UDP) along with headmen of different localities in Shillong and its adjoining areas.
The MeECL has also agreed to introduce online billing and payments within this year besides extension of public grievances cell and complaint cell to different parts of the city, he said.
The MeECL had recently introduced spot billing system where a lot of anomalies were detected by the consumers.
Some of the complaints pertained to the number of days billed. There were billings between 40 - 50 to even 64 days period causing hardship and burden to the common man, Lyngdoh said.