The response was good as people were taking help of the Banking Ombudsman scheme introduced in the Northeast region during 1996-97 when only 37 complaints were registered, Ombudsman and RBI general manager Anand Prakash told reporters here today.
His office reached out to a large number of customers due to the intense awareness campaigns and customer meetings held during the last five years for redressal of their grievances free of charge.
Assam was leading in the utilisation of the scheme with 608 cases, followed by Tripura with 42, Manipur 23, Meghalaya 21, Arunachal Pradesh and Nagaland 18 each and Mizoram 10, Prakash said adding 30 complaints were also registered on credit cards.
Customers aggrieved with services and insensitive approaches could complain to the quasi-judicial body through email, letter or the prescribed form for speedy redressal of their grievances, Prakash said.
The problems are solved through mutual agreement and conciliation between the customers and banks, he added.